Last updated: August 27, 2025
Processing Times
Orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving payment confirmation.
If we expect a significant delay (e.g. stock issues), we will notify you by email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times vary by destination:
Estonia: 2–5 business days
EU countries: 5–10 business days
Outside EU: 7–20 business days (depending on carrier and customs)
These are estimates only. We are not responsible for delays caused by carriers, customs, or events outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if available from the carrier).
Customs, Duties & Taxes
Orders shipped outside the EU may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
PlayPeak OÜ is not responsible for delays due to customs clearance.
Delivery of Goods
For consumers in the EU, risk of loss or damage passes to you only when you (or someone you designate) physically receive the goods.
For business customers, risk passes when goods are handed to the carrier.
Incorrect Address or Failed Delivery
Please ensure your shipping address is correct. We are not responsible for packages lost or returned due to an incorrect or incomplete address.
If a package is returned to us because of incorrect address information or failure to collect, you may be responsible for additional shipping costs.
Damaged or Missing Items
Please inspect your order upon delivery. If items are missing or damaged, contact us immediately at info@playpeak.eu so we can resolve the issue.
Contact
If you have any questions about our Shipping Policy, please contact us at: info@playpeak.eu
Pre-Order Terms & Conditions
By placing a pre-order on playpeak.eu, you agree to the following terms:
1. Allocation & Availability
All pre-orders are subject to allocation from our distributors and manufacturers. Due to high demand and limited production quantities, we cannot guarantee that every pre-order will be fulfilled in full. In the event of reduced allocation, we may need to lower quantities or cancel affected orders. If this happens, you will be notified and refunded for any portion of your order that cannot be fulfilled.
2. Release Dates
All release dates listed on our website are estimates provided by the manufacturer or distributor and may change without prior notice. We are not responsible for delays caused by the manufacturer, distributor, or shipping carriers. If a release is delayed, your pre-order remains valid and will ship once stock becomes available.
3. Order Changes & Cancellations
If you wish to change or cancel your pre-order, please contact us as soon as possible before the item ships. Once an order has been processed, packaged, or shipped, we may be unable to make changes.
4. Pricing
Prices for pre-ordered items are locked in at the time of purchase. If the price of an item increases before release, you will not be charged the difference. We are unable to retroactively apply price decreases to already-completed pre-orders.
5. No Guarantee of Fulfillment
While we make every effort to secure sufficient stock for all pre-orders, placing a pre-order does not guarantee that the item will ultimately be available for shipment, due to factors outside our control (manufacturer shortages, distributor allocation cuts, discontinued products, etc.). In such cases, affected customers will be refunded in full for the unfulfilled portion of their order.